Our Policies

SHIPPING

Once you place your order, we get to work right away. Orders are processed and shipped within 2–3 business days (we take Sundays and federal holidays off, just like you probably do). Your card(s) will head out via USPS First Class, Priority Mail, or UPS, and we'll send you a tracking number so you can watch it make its way to you. From there, expect it to arrive within 5–7 business days.

A couple of things to keep in mind: please double-check your shipping address before checking out. If a package comes back to us due to an incorrect address or other delivery issue, we'll ask you to cover the cost of reshipping. And while we package every order with care, once it's in the hands of the carrier, we're not able to take responsibility for packages that are lost or stolen in transit — but the shipping carrier can help, and we're happy to point you toward filing a claim with them. We unfortunately do not offer shipping outside of the US.

RETURNS/EXHANGES

Since every card is meant to be sent on to someone special, we're not able to accept returns or exchanges. If your order arrives damaged during shipping, we've got you — we'll send you a replacement. Just reach out within 5 days of your delivery date with your order number and a photo of the damage, and we'll take care of it.

If it's been longer than 5 days, we won't be able to send a replacement, so please reach out as soon as you notice anything. At this time we are not able to offer monetary refunds.